TechEnabler, headquartered in Sao Paulo, Brazil, is one of Kentik’s most successful Channel Partners serving the Latin American region. We reached out to the TechEnabler team recently with this Q&A to look behind that success, and to highlight a bit about who they are and what they do.
Who is TechEnabler?
TechEnabler: The TechEnabler team has multidisciplinary expertise and over 25 years of executive experience in the telecommunications and IT sector.
We sell, we connect, and we integrate technologies to reduce operational costs. The result is that we increase efficiency and enable new revenues on customers’ existing infrastructure. More specifically:
We also have the subsidiaries WeSellTech Ltda. and OutsourceMe Ltda.
What markets do you serve?
TechEnabler: Today we serve Brazil and the Southern Cone, and we’re growing operations in LATAM countries. We’re focused in the enterprise and services-providers markets.
What are your areas of expertise?
TechEnabler: At TechEnabler, we seek to establish technological partnerships with relevant players in the market (like Kentik!). We’re always seeking the state-of-the-art in innovation in order to make a difference by adding value to our customers. We do that in a few ways:
New technologies: We propose innovative technological solutions that allow our customers to optimize existing infrastructures, reduce costs, and increase quality and efficiency. In other words: infrastructure modernization.
Adding value: We enable cutting-edge technologies that allow our clients to introduce new value-added services (VAS), increasing their revenues by utilizing as much as possible of their existing infrastructure avoiding significant investments and providing the migration path to grow new OTT business services.
SOCaaS (Service Operation Center): We’re pioneers in our region for introducing the technological concept of SOC from the “supplier business view.” That is, we provide integrated solutions predominantly as-a-service (OPEX) business model, and the capacity of “end-to-end” network design from site infrastructure, installation material, hardware and software (HW & SW) solutions, deployment services, system powering-up, network configurations and commissioning, acceptance testing, end-user services connection and delivery, system integration, end-user product development and implementation, and technical and sales training.
What services do you offer?
TechEnabler: We offer a variety of services, including:
Going into more detail, our portfolio at TechEnabler is based on four pillars:
SOD (Services On Demand): These are on-demand based on services agreements: warehousing & logistics, network infrastructure (HW & SW), deployment services, configuration, system activation, network acceptance testing, all based on our TechEnabler PMO program.
TSC (Technical Support Center): Network multi-technology and multi-vendor technical support services are available 8x5 or 24x7, and/or can be customized according to customer needs and with the options of being remotely via SOC or at customer premises by a full-time dedicated specialized resource.
NPMD (Network Performance Monitoring & Diagnostic): NPMD services include providing full end-to-end network visibility 24x7 from Layer-2 to Layer-7, automated and customized reports via SOC, and consulting services for data correlation and network online network troubleshooting.
VAS (Value Added Services): We can also apply technologies and financial analysis towards the development of new product offerings to network end-users. This helps customers produce new revenues generation and improving competitiveness, while maintaining the customer existing infrastructure with minimized affordable investments.
Want to know more?