Effective Date: October 24, 2018
INFORMATION COLLECTION AND USE
We may collect certain personally-identifiable information from you as follows:
INFORMATION SHARING AND DISCLOSURE
(a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Kentik, its providers, suppliers and licensors or other clients or third parties; (c) respond to your requests; (d) to enforce our policies or contracts; (e) to collect amounts owed to us; or (f) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Kentik, its providers, suppliers and licensors or other clients or third parties, or otherwise necessary or advisable.
USE OF SITE. As is true of most websites, Kentik and our service providers may observe your activities on the Site and gather certain information automatically when you visit the Site, such as internet protocol (IP) addresses, Site pages visited, and clickstream data. We and our service providers use this information, which does not identify individual users, to analyze trends, to administer the Site and services, to track users’ movements around the Site and services, to gather demographic information about our user base in aggregate, and for marketing research purposes. Unless we notify you otherwise, we do not link this automatically-collected data to personally identifiable information.
THIRD PARTY SITES AND SOCIAL MEDIA FEATURES. The Site contains links to third party sites and certain social media features (such as the Facebook Like button) that are not owned or controlled by us. We are not responsible for the privacy practices of such other sites or your interaction with such sites or features. We encourage you to be aware when you leave our Site and to read the privacy statements of every website that collects personally identifiable information.
SECURITY. The security of your personal information is important to us. When you enter your personal information to our Site using our provided forms and Site pages, we use industry standard encryption designed to safely deliver your details. Kentik follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we cannot, therefore, guarantee the absolute security of anything transmitted via the Internet, you may take comfort in knowing that Kentik uses commercially acceptable means to protect your personal information. If you have any questions about security on our Site, you are always welcome to contact us at email@example.com.
ACCOUNT INFORMATION & RETENTION. You may update, correct or delete information about you at any time by logging into your online account and modifying your information or by emailing us at firstname.lastname@example.org. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice. If you wish to deactivate your account, please email us at email@example.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period. We will respond to your access request within 45 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with our legal obligations, resolve disputes and enforce our agreements. We will retain personal data we process on behalf of our customers as directed by paying customers. Kentik will retain this personal information as necessary to comply with legal obligations, resolve disputes, and enforce agreements. Upon request, Kentik will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information that we are aware of. To request this information, contact us at firstname.lastname@example.org.
BUSINESS TRANSITION. If Kentik goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. Kentik does not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this policy.
CONSENT TO TRANSFER AND PROCESSING. Personal information collected through the Site and/or its services may be stored and processed in the United States or in any other country in which Kentik or its providers (or its or their affiliates or providers) maintain facilities. By using the Site and/or its services, you consent to any such transfer and processing of information outside of your country.
OPT OUT. You have the right to opt out of certain uses and disclosures of your personally identifiable information. Where you have consented to Kentik’s processing of your personally identifiable information, you may withdraw that consent at any time and opt-out to further processing by contacting email@example.com. Even if you opt-out, we may still collect and use non-personally identifiable information regarding your activities on our Site and/or information from the advertisements on third party websites for non-interest-based advertising purposes, such as to determine the effectiveness of the advertisements.
Do Not Track (”DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
CHILDREN’S PRIVACY. If you are under the age of 13, please do not use or access the Site or services in any way. We will not knowingly collect or use any personal information from any children under the age of 13. If we become aware that we have collected any personal information from children under 13, we will promptly delete such information from our databases.
In compliance with the Privacy Shield Principles, Kentik commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Kentik at: firstname.lastname@example.org.
Kentik has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) regarding unresolved Privacy Shield complaints concerning data transferred from the EU.
DATA PROTECTION OFFICER. To communicate with our Data Protection Officer, please email email@example.com.
IDENTIFYING THE DATA CONTROLLER AND PROCESSOR. Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, Customer is the controller of Customer Data. In general, Kentik is the processor of Customer Data and the controller of Other Information. Kentik Technologies, Inc., a US company based in San Francisco, California is the controller of Other Information and a processor of Customer Data relating to Authorized Users who use Workspaces established for Customers in the US and Canada.
YOUR RIGHTS. Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. You can usually do this using the settings and tools provided in your Services account. If you cannot use the settings and tools, contact “Customer Support” for additional access and assistance.
To the extent that Kentik’s processing of your Personal Data is subject to the General Data Protection Regulation, Kentik relies on its legitimate interests, described above, to process your data. Kentik may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to Kentik’s use of your Personal Data for this purpose at any time.
DATA PROTECTION AUTHORITY. Subject to applicable law, you also have the right to (i) restrict Kentik’s use of Other Information that constitutes your Personal Data and (ii) lodge a complaint with your local data protection authority or the Federal Trade Commission, which is Kentik’s lead supervisory authority. If you are a resident of the European Economic Area and believe we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority:
Federal Trade Commission 600 Pennsylvania Avenue, NW Washington, DC 20580 Telephone: (202) 326-2222
Kentik Technologies ATTN: Data Protection Officer 625 2nd St Suite 100 San Francisco, CA 94107
SUBPROCESSORS. Kentik works with the following Sub-processors.
|Transactional Email & Two Factor Authentication|
COMPLAINTS. If you have a concern about our handling of your personal information, please get in contact us firstname.lastname@example.org.
If you believe Kentik processes your personal data under reliance of the EU - U.S. Privacy Shield Framework and have inquiries and concerns that you would like to discuss with us, please contact us at email@example.com. Kentik will respond to your inquiry within 45 days. If, after contacting us, we fail to adequately address your concern please contact our U.S. based DPA. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.