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Privacy Policy

Effective Date: May 16, 2018

Kentik, Inc. (“Kentik”, or “we,” “us,” or “our”) respects the importance of the privacy of users and visitors to our web site, including any services we make available through our web site (“Site”). We have created this Privacy Policy to inform users and visitors about the information that is gathered when you use the Site, and how that information is used, maintained and, in some cases, shared.



We may collect certain personally-identifiable information from you as follows:

  • Personal Contact Information. We collect and retain personal contact information about you (including your name, telephone number, and e-mail address) if you voluntarily provide us with that information, so that you can obtain certain services through the Site or in order for us to be able to contact you. We will not sell this information to a third party but we may share it with any of our service providers who need it to provide the service(s)or information you request.
  • Financial Information. If you purchase any products or services from Kentik through the Site, you will provide your financial information. Your financial information will not be disclosed to a third party except only as needed to process the transaction (for example, to a third party payment processor who is our service provider). We do not retain your financial information once the transaction is completed. As a visitor or user of the Site, we will not ask for your Social Security Number.
  • Evaluation and Feedback. After requested service has been completed or during normal Site use, we may ask you to evaluate the Site or our services. The completion of this evaluation is at your discretion; if you choose to complete it, your evaluation will be shared with relevant members of our team, and with our service provider(s) who process statistical information, but not with any other third party unless otherwise provided in this Privacy Policy. If you provide us with your own comments about our services, we may use your comments in our marketing and promotional materials and/or on the Site only if you give us permission to do so.
  • Special Offers, Promotions, Newsletters and Updates. If you register to the Site and authorize us to do so, we will contact you, according to your privacy preferences to inform you of special offers, promotional deals, newsletters, and updates to our service offerings. Out of respect for your privacy, we allow you to choose the path and type of communication you receive. If you wish to update your settings, simply login to the Site and change your notification settings accordingly.


  • Service Providers. Kentik uses service providers to perform certain of the technical processing, administration and support of the Site and services. Such service providers generally are permitted to use and disclose your personally identifiable information only as provided in this Privacy Policy. However, with respect to certain services, some service providers may have their own privacy policies that will apply to their use or disclosure of your information obtained through those services; Kentik will use reasonable efforts to make you aware if this is the case and to permit you the opportunity to decline to receive the services if you do not agree with those terms. Please review those policies, as Kentik does not control these.
  • Others. Kentik and its service providers reserve the right to disclose information about you, including personally identifiable information, in order to:

(a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Kentik, its providers, suppliers and licensors or other clients or third parties; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Kentik, its providers, suppliers and licensors or other clients or third parties.

USE OF SITE. As is true of most websites, Kentik and our service providers may observe your activities on the Site and gather certain information automatically when you visit the Site, such as internet protocol (IP) addresses, Site pages visited, and clickstream data. We and our service providers use this information, which does not identify individual users, to analyze trends, to administer the Site and services, to track users’ movements around the Site and services, to gather demographic information about our user base in aggregate, and for marketing research purposes. Unless we notify you otherwise, we do not link this automatically-collected data to personally identifiable information. COOKIES. If you are registered to the Site, we may use cookies (which are small text files that are placed on your computer’s hard drive) in order to retain your preferences, facilitate login and access to services and tailor content to you. You can set your browser to refuse cookies or to notify you before a cookie is placed on your computer.

THIRD PARTY SITES AND SOCIAL MEDIA FEATURES. The Site contains links to third party sites and certain social media features (such as the FaceBook Like button) that are not owned or controlled by us. We are not responsible for the privacy practices of such other sites or your interaction with such sites or features. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personally identifiable information.

SECURITY. The security of your personal information is important to us. When you enter your personal information to our Site using our provided forms and Site pages, we use industry standard encryption designed to safely deliver your details. Kentik follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we cannot, therefore, guarantee the absolute security of anything transmitted via the Internet, you may take comfort in knowing that Kentik uses commercially acceptable means to protect your personal information. If you have any questions about security on our Site, you are always welcome to contact us at

BUSINESS TRANSITION. In the event that Kentik goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. Kentik does not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this policy.

CONSENT TO TRANSFER AND PROCESSING. Personal information collected through the Site and/or its services may be stored and processed in the United States or in any other country in which Kentik or its providers (or its or their affiliates or providers) maintain facilities. By using the Site and/or its services, you consent to any such transfer
and processing of information outside of your country.

CHILDREN’S PRIVACY. If you are under the age of 13, please do not use or access the Site or services in any way. We will not knowingly collect or use any personal information from any children under the age of 13. If we become aware that we have collected any personal information from children under 13, we will promptly delete such information from our databases.

TERMS OF USE. Your use of the Site and its services is governed by our then-current Terms of Use.

CHANGES TO THIS POLICY. Kentik may update this Privacy Policy from time to time, and when we do, we will also revise the “Effective Date”at the top of this Privacy Policy. Changes are effective upon posting to the Site, unless we designate otherwise, so please check this site often for changes.


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