Kentik for Service Providers

Meet and exceed subscriber service level performance objectives. Provide an outstanding digital experience and keep a competitive advantage by monitoring network performance and service level objectives. Automate what should be tested, and if something is wrong, see what to fix quickly, at scale, with ease.

Benefits:

• Autonomously monitor performance of CDNs, OTT services, ASNs, and geo/ISP digital experience towards subscribers
• Instantly monitor all PoP-to-PoP performance with mesh testing, and reduce time to resolution (MTTR) of detected problems with intelligent alerting and diagnosis
• Eliminate the typical intrinsic “noise” of synthetic test results, allowing problem-solving to be the primary focus

Today, network service providers face significant challenges from every direction. Network teams are being pressed to operate more efficiently while the infrastructure complexity continues to accelerate. The volume of alerts and potential network problems continues to grow, false alarms mask real problems, and network teams struggle to keep pace. Kentik’s ML-based detection engine finds problems that might be missed with traditional tools and generates insights that help network teams prioritize issues by impact and importance.

Benefits:

• Simplify monitoring with built-in, zero-configuration detection
• Discover emerging network events before they affect customer experience
• Triage and prioritize events to reduce resolution times (MTTR)

Identify remote networks to target for direct interconnection and understand the potential impacts on new and existing connectivity—to help identify peering opportunities, optimize routing, and negotiate more favorable contracts.

Benefits:

• Find opportunities to optimize costs or improve performance via new connectivity
• Evaluate potential peering partners and build data-driven business cases for interconnection
• Measure traffic ratios and enforce peering agreements

Kentik includes the industry’s most accurate detection of DDoS attacks and other anomalies such as large-scale data exfiltration. Multi-level thresholds escalate threats as they develop, and built-in integrations enable automated triggers for internal or third-party mitigation.

Benefits:

• Detect and defend up to 50% more attacks* (TechValidate 2017 Customer Survey)
• Eliminate false positives/negatives and decrease response time with automatic ML-based traffic profiling
• Visualize attack characteristics and network impact
• Trigger automatic mitigation actions including RTBH, Flowspec, and external mitigation hardware or services

Resolve impending congestion and customer impact by identifying logical traffic groups that can be moved to alternate paths. Ensure that traffic delivery conforms to Service Level Agreements (SLAs) and maximizes utilization of costly network resources.

Benefits:

• Make sound traffic engineering decisions
• Automate data collection and collation for traffic engineering tasks
• Avert capacity crises by making space for new capacity lead times

Resolving network problems and mysteries is challenging—especially with today’s complex networks that span both traditional and cloud infrastructure. Kentik’s distributed architecture keeps all the data that teams need to understand what’s happening on the network and why. Powerful visualizations and a modern UI allow teams to navigate to details quickly and easily.

Benefits:

• Determine affected applications, services and users
• Find root causes using guided troubleshooting steps
• Minimize MTTR and business impact of network problems

Automate network capacity planning tasks and prioritize actions using growth forecasts and projected run-out dates. Gain integrated insights into network capacity, utilization, performance, and traffic composition to ensure the best service delivery at the lowest cost.

Benefits:

• Automates data gathering and correlation to prioritize the most critical capacity issues
• Eliminate complex spreadsheets and manual planning processes
• Prevent congestion surprises that impact applications or users

How are customers, applications, and internal departments utilizing high-cost resources? Find out by using Kentik to uncover the entry, path, and ultimate exit of customer traffic. Fast and accurate multi-dimensional analyses—using provider pricing models and traffic volume measurement—help link costs to consumers, uncover opportunities for differentiated products and services, and support pricing decisions.

Benefits:

• Negotiate and enforce stronger customer contracts
• Increase service revenue and margins
• Understand the drivers of overall network spend
• Eliminate billing surprises and errors with automatic cost forecasts

Get insights into traffic characteristics to improve CDN traffic delivery and make better business decisions.

Benefits:

• Find and fix CDN traffic origin misconfigurations
• Improve CDN traffic delivery and performance for subscribers
• Optimize CDN-related business decisions

Associate traffic with OTT content owners and service operators to expose the competitive landscape and optimize pricing to incorporate actual subscriber usage patterns.

Benefits:

• Reveal the origins and growth of network traffic and evaluate the competitiveness of in-house offerings
• Analyze usage patterns across customer segments to optimize plans and pricing
• Improve customer service outcomes by informing subscribers with human-readable details

Visualize network topology, geography, and traffic to understand the interaction between customers or applications and the underlying network infrastructure. Gain deep insights into traffic flows, network performance and device health status.

Benefits:

• Get instant answers to common questions with advanced traffic analytics, health and performance data
• Visually interact with the network, dive deep, and quickly resolve problems with instant insights
• Find hotspots with an intuitive, interactive view of device and interface utilization