Kentik and New Relic Joint Solution Brief

Kentik brings network observability to New Relic

The app is broken … is it the network? The infrastructure? The code? When an application is suddenly not reachable and/or not performing, the troubleshooting teams responsible for fixing it (ITOps, DevOps, NetOps, CloudOps, SREs) have been challenged with determining this answer. In the best case, figuring out where to troubleshoot takes too long. In the worst case, the different teams involved add finger pointing and blame to the problem — with an extra side of cranky when this happens at 2am.

This challenge is solved by adding Kentik’s network observability data to New Relic’s application experience telemetry right inside the New Relic One observability platform. Teams are united at shared dashboards and data sets where they can see their critical network data right alongside their application and infrastructure data.

Observability to reduce MTTR

Is it the network, the application, or something else? Guessing what’s behind a performance or outage issue takes time. A lack of network context with application and infrastructure performance data is a blind spot that not only causes delays, but also adds unnecessary friction between NetOps and DevOps teams. By sending network data directly into the New Relic One platform, both teams have the same data they need, all in one place, to make fast troubleshooting decisions and reduce MTTR.

Synthetics to predict and prevent issues

Network synthetic testing from Kentik combined with New Relic’s application synthetic testing helps predict application performance issues before users are affected. Ops teams can proactively diagnose and prevent these events before they have business impact. The powerful duo of network and application synthetic testing provides a complete view of availability and reachability.