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Configuring Kentik for SSO

Greg Villain & Philip De Lancie
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As security threats grow more ominous, security procedures grow more onerous, which can be a drag on productivity. In this post we look at how Kentik’s single sign-on (SSO) implementation enables users to maintain security without constantly entering authentication credentials. Check out this walk-through of the SSO setup and login process to enable your users to access Kentik Detect with the same SSO services they use for other applications.

Single Sign-on Enhances User Security and Convenience

As a user of network-connected services you’re probably familiar with the dilemma: security threats grow more ominous, so security procedures grow more onerous, creating an increasing drag on productivity. To help make it more convenient to maintain security without constantly entering authentication credentials, Kentik has enabled single sign-on (SSO) for the Kentik Detect portal. That means Kentik users are now able access the portal via the same authentication services they use for other SSO-enabled applications, allowing them to access many services with just one sign-on.

Kentik’s new SSO implementation is (exclusively) compliant with standard SAML2 transport, which is sometimes referred to as “Federated Identity Management.” In the SAML2 terminology:

  • Kentik is the “service provider”(SP).
  • Your SSO is the “identity provider” (IdP).

Kentik’s SSO implementation has been successfully tested with the following identity providers:

SSO logos

In the rest of this post we’ll look at how SSO works, how to configure it for your Kentik account (which requires a “Super Admin” user), and how your users will sign on once you’ve enabled SSO.

How SSO works

SSO is conceptually quite simple. Each Kentik customer (organization) sets up an identity provider that keeps track of who in the company has permission to access Kentik Detect. (These Kentik users may be categorized into groups to facilitate differentiated management by role.) As shown in the following diagram, when a user attempts to log into the portal via the SSO login URL, Kentik finds the IdP in the company’s Kentik Detect SSO settings and contacts the IdP to request verification of the user. If the IdP is able to authenticate the user, a SAML2 response is returned to Kentik and Kentik logs the user in. If the IdP can’t authenticate, the user is unable to access the portal via SSO.

SSO overview diagram

SSO Configuration Prerequisites

Two prerequisites must be met before you can successfully configure your Kentik account for SSO:

  • Identity provider account: You must have one of the following:
    - Existing identity provider account: An account with an existing SAML2 identity provider (e.g. Okta, OneLogin, Ping Federate, Google GSuite, Duo, etc.) and a directory of users.
    - In-house identity management: A self-operated SAML2-compatible IdP or identity gateway, such as Shibboleth.
    Note: For users requiring LDAP or Active Directory as an authentication backend, we recommend Shibboleth, which has open source LDAP and AD extensions.
  • Kentik Super Admin user: The user level of at least one user in your organization must be Super Admin user account configured on Kentik Detect Portal (

About Super Admin Users

Super Admin users are equivalent to Admin users, with the following additional privileges:

  • They can configure SSO from the portal’s Single Sign-on page (Admin » Single Sign-on).
  • When SSO is required, Super Admins are the only ones who can still use non-SSO login (e.g. username + password, or username + password + 2FA), allowing a Super Admin to disable SSO in case of an identity provider failure.
  • They can turn other users into Super Admin users.

To prevent a single point of failure, we recommend that you set up two Super Admins so that when one is unavailable you can still reach the other. We don’t recommend more than two, however, because it’s wise to restrict the number of users that are allowed to log in using the traditional username/password approach.

Any Admin-level user in a given organization can check who the Super Admin users are by looking at the Level column in the User List **(**Admin » Users). If no user is a Super Admin, please contact Kentik support to request that a Super Admin be designated for your organization.

Note: If your organization signed up with Kentik prior to October 2017, the first user registered to your account will be automatically set as a Super Admin (to change, go to Admin » Users).

Kentik SSO Configuration

SSO admin sidebar

Now let’s assume that you are a Super Admin ready to dig into SSO configuration. When you click Admin from the portal navbar, the Security section of the sidebar at left will include a link to the Single Sign-on page. All of the configuration steps below are performed either on that page or in your identity provider’s management app.

The settings on the page are divided into two main sections: a set of switches at top and a set of fields below. Before configuration, check that the SSO Enabled switch at top is set to Off (default), so that you can complete the settings before actually turning on SSO.

SSO enabled

Add Kentik To Your IdP

SSO involves two-way communication between Kentik and the identity provider, which requires that each is aware of the other. The information you’ll need to configure your IdP to recognize Kentik Detect as a service provider (SP) is found in the first two fields:

  • SP Entity Id: A unique identifier for Kentik.
  • SP ACS Url: The endpoint of the Assertion Consumer Service at Kentik, which is the URL to which the IdP should posts its response.

Note that some IdP solutions, including Shibboleth, can take the above information from an XML configuration file. We’ve provided a ready-made config file for that purpose, which you can download directly from the Single Sign-on page via the Download Kentik SP Metadata button at the bottom.

SSO XML download

Configure IdP Settings in Kentik

Once you’ve added Kentik to your IdP, go back to the Single Sign-on page to set IdP-related settings with the following controls:

  • IDP SSO Url (required): A field to enter the IdP entry-point URL, which is the IdP URL to which Kentik redirects the browser when a user initially attempts to log in.
  • Email Attrib. Key (required): A field to enter the IdP’s email attribute key, which tells Kentik where to find the user’s email in the IdP’s response to an authentication request.
SSO-IDP url Email key
  • Encrypt Assertions (default = Off): Specify whether or not you want SAML assertions (authentication, attribute, and/or authorization decision statements) in a response from the IdP to be encrypted.
  • IdP Signing Cert (optional): A field to enter the IdP’s public signing key. If a signing cert is provided in this field, Kentik will reject any response for which there is either no signature or a signature that can’t be verified. If no signing cert is provided then Kentik will not require a signature or attempt to verify signed responses.
SSO-Encrypt Cert

Configure User-level Behavior

At this point you may also want to set the optional User Level Attrib. Key, which is a field to enter your IdP’s user-level attribute key. If the IdP’s response to an authentication request includes an IdP-specified user level, this setting tells Kentik where to find it. That allows user levels to be managed from the IdP:

  • If this field is left blank, or the field is specified but the IdP-provided value is invalid, then the field will be ignored, meaning that the user level will be determined by Kentik’s internal user-level value for the user. The only valid (Kentik-recognized) values for the key are 0 (Member) and 1 (Admin).
  • If the IdP does provide a valid level for a given user then at login Kentik’s internally stored user-level value for that user will be overwritten with the IdP-provided value. For example, if a user that’s registered in Kentik as an Admin is identified by IdP as a Member, then that user will become a Member and no longer have access to Admin privileges.
SSO User Level

The fact that all values other than 0 (Member) and 1 (Admin) are ignored prevents an existing user level in Kentik from being overwritten with an invalid level from the IdP. It also means (because there is no valid value representing the Super Admin level) that a user’s level can’t be changed to Super Admin via IdP (this is intentional to discourage the automatic creation of excessive Super Admin users).

Keep the following in mind when considering how to manage user levels with your IdP:

  • If the IdP provides a valid user-level key then any user level that is changed directly in Kentik (via portal or API) will be reset at the next SSO login to the IdP-provided level.
  • If a Super Admin user is included in an IdP group whose user level is collectively set via an IdP user-level key then that user will lose Super Admin privileges.
  • In cases where the user-level values used by your IdP are not Kentik-valid (e.g. true and false rather than 1 and 0) your IdP may enable you to configure a transform that makes the value Kentik-valid before including it in the SAML assertion sent to Kentik.

Configure Auto-provisioning

The Auto-provisioning switch (default = Off) determines what happens when sign-on is attempted by someone who is successfully authenticated by the IdP but is not already registered with Kentik as a user (they don’t currently exist in Admin » User):

  • If set to On, login will be allowed and the user will be automatically registered with Kentik.
  • If Off, login will be denied.
SSO-Auto provision

If you decide to use auto-provisioning, you’re most likely to achieve the expected results by taking into account the following:

  • If the User Level Attribute Key field is blank or a valid user-level key is not found in the IdP response then the user level assigned to auto-provisioned users will be Member.
  • There is currently no mechanism to auto-provision the Full Name field in Kentik’s internal record for each user. Instead, the Full Name of auto-provisioned users will be set to the IdP-provided email address (see Email Attrib. Key in Configure IdP Settings in Kentik), after which it can be changed directly in Kentik (portal or API).
  • You can’t “auto-deprovision” a user. In other words, removing a user from the IdP does not remove that user from Kentik’s internal list of the organization’s users. That has to be done from the portal (Admin » User) or via Kentik’s User API.

Fine-tune the Configuration

In addition to the settings above you’ll also find some additional settings to tailor the configuration to your organization’s specific needs:

  • SSO Required (default = Off):
    - If set to On, all users (except for Super Admins) will be required to use log in via SSO.
    - If Off, users may log in with either SSO or standard login.
  • Disable 2FA (default = Off):
    - If On, two-factor authentication will be disabled whenever SSO is enabled.
    - If Off, 2FA users who sign on via SSO will still need to input a one-time password from their 2FA source (e.g. Google Authenticator).

SSO Liftoff

Once you’ve got all of your settings defined you’re ready to set the SSO Enabled switch to On. If needed you can turn SSO off at any time without losing any of the settings you’ve made.

SSO Login Process

Once SSO is enabled, logins will take place at a newly created URL that is specific to your organization. In the following example, _company_shortname_ is a placeholder for the actual value, which is the last segment of the URL shown in the SP Entity Id or SP ACS Url field (see Add Kentik To Your IdP):

When users land on your Kentik SSO login gateway page:

  • If they already have a valid active session (as defined by the IdP) they will be automatically logged into the Kentik Detect portal.
  • If they don’t already have a current session they will be redirected to the IdP’s login screen and then back to Kentik Detect Portal upon successful authentication.

Migrating to SSO

The easiest way to transition from plain authentication to SSO is to leverage the SSO Required configuration switch and proceed in three steps:

  1. Configure SSO with SSO Required set to Off (default). Perform all of the needed tests and validate the optional features with a single user, typically the staff member (a Super Admin) in charge of SSO.
  2. Send an announcement to your organization’s Kentik user base. Include the following:
    - A clear date on which Kentik access will be only via SSO.
    - Contact info for the Super Admin, so that users can ask for help before the cutoff date.
    - The new login URL for Kentik access via SSO (replace the _company_shortname_ placeholder with the last segment of the URL shown in the SP Entity Id or SP ACS Url field):
  3. On the cutoff date, flip the SSO Required switch to On, after which Kentik users will only be able to log in using the SSO URL.
    Note: Once SSO is required, users attempting non-SSO access ( will be denied access.


With the addition of SSO, Kentik has make it significantly easier to use Kentik Detect securely without the hassle of separate authentication. If you’re already a Kentik customer, ask your Kentik support team ( to help get you started. If you’re not already a customer, find out what you’re missing by signing up today for a free trial or contacting us to request a demo.

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