Kentik - Network Observability


Network metrics that matter

What questions to ask and where to look for answers



Metrics for service providers to improve QoE

Driven by relentless traffic growth, service providers face increasing pressure to invest in infrastructure. At the same time, OTT services compete with service providers’ in-house offerings, and they profit from the same traffic that’s driving up costs. And on top of it all, it’s never been easier for customers to change providers.

It’s clear that the service-provider market has evolved from selling as much capacity as possible and hoping customers use none of it, to prioritizing quality of experience (QoE). This ebook discusses the metrics that service providers should prioritize to improve their QoE and MTTR to deliver great customer experiences.

You’ll learn

  • Critical network questions you need to ask
  • How to answer “what is” and “what if” about your traffic
  • More about APM, DEM, NPM, endpoint and real-user monitoring
  • How to evaluate performance monitoring solutions
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