What questions to ask and where to look for answers
Driven by relentless traffic growth, service providers face increasing pressure to invest in infrastructure. At the same time, OTT services compete with service providers’ in-house offerings, and they profit from the same traffic that’s driving up costs. And on top of it all, it’s never been easier for customers to change providers.
It’s clear that the service-provider market has evolved from selling as much capacity as possible and hoping customers use none of it, to prioritizing quality of experience (QoE). This ebook discusses the metrics that service providers should prioritize to improve their QoE and MTTR to deliver great customer experiences.