Summary
Kentik and ServiceNow are teaming up to bring network intelligence to the ServiceNow® AI Platform. This integration enables ServiceNow ITOM customers, even those without deep network expertise, to answer questions about connectivity, performance, and more.
Today, we’re excited to announce a powerful agentic integration between ServiceNow and Kentik.
With this integration, ServiceNow ITOM customers are able to address complex network issues without having to leave the ServiceNow® AI Platform. Kentik provides a natural language interface that empowers ServiceNow customers, even those with limited network experience, to self-serve network insights and rapidly answer critical questions about connectivity, performance, capacity, cost, and beyond.
We unveiled this integration at ServiceNow’s Knowledge 2025 event in Las Vegas, and it represents a significant milestone for Kentik and ServiceNow customers alike.
“AI agents drive productivity gains across all lines of business,” said Gab Menachem, vice president, product, ITOM at ServiceNow. “By integrating Kentik network intelligence into ServiceNow’s AI agent workflows, businesses can break down data silos and empower the entire IT organization with network insights that deliver business value.”
Kentik’s new agentic integration with AI Workflows enables ServiceNow ITOM users to quickly resolve network issues and improve customer experience. Kentik delivers instant answers to any network question, uncovering cost savings, hardening security posture, and powering application performance.
“We’re providing a powerful understanding of the network layer for all,” said Avi Freedman, founder and CEO of Kentik. “And for seasoned network engineers, we’re massively reducing toil, so that they can focus on mission-critical work that drives business outcomes.”
Democratizing network insights is essential: Not every network issue should require the attention of the most specialized network engineers to understand the critical infrastructure that powers not only our business, but our lives. This integration enables a broad range of IT and infrastructure team members to ask network questions, receive rapid answers, and take immediate, informed action. This reduces the burden on seasoned network professionals and frees them up to focus on strategic projects and meaningful innovation.
“We use Kentik to continually improve our network at ServiceNow,” said Davin Camara, vice president, cloud network services at ServiceNow. We’re excited that it will now be a native part of the ITOM ecosystem for ServiceNow customers.”
