Managing modern network infrastructure demands more than powerful tooling, it requires expertise applied at the right moment, in the right way, for your specific environment. Kentik’s Technical Advisory Services partner you with a dedicated, senior-level product expert who serves as your proactive trusted advisor to fully optimize your network observability infrastructure. By combining deep technical knowledge with strategic business alignment, our advisors ensure seamless deployments, custom configurations, and the continuous improvement of your Kentik Network Intelligence platform deployment. This offering acts as an extension of your team, bridging the gap between your complex networking challenges and Kentik’s powerful capabilities to maximize your return on investment and reduce time-to-value.
Regardless of tier, your Technical Advisory engagement is built around core commitments designed to maximize operational success. The following outlines the available advisory activities that Kentik can provide:
- Dedicated Trusted Advisor: Gain a specialized, single point of contact who intimately understands your unique network environment, champions your technical requirements across Kentik’s internal teams, and eliminates ambiguity in interactions.
- Accelerated Time-to-Value: Speed up deployments and project execution with expert implementation consulting and best-practice guidance tailored to your specific use cases, reducing the trial-and-error that slows most deployments.
- Custom Integration and Configuration: Receive hands-on assistance for seamlessly embedding Kentik into your existing IT ecosystem, building end-to-end workflows, and tuning telemetry for maximum performance and signal quality.
- Streamlined Escalation Management: Experience significantly faster issue resolution via an insider who coordinates directly with Kentik’s support, product, and engineering teams on your behalf, cutting through standard escalation friction.
- Architecture and Design Guidance: Access comprehensive architectural reviews ranging from tactical, project-scoped guidance to continuous proactive optimization recommendations.
- Knowledge Transfer: Upskill your internal teams through targeted coaching and operational oversight, ensuring lasting self-sufficiency and long-term success.
- Team Enablement Programs: Offerings include comprehensive onboarding, continuous team upskilling, and dedicated, customized best-practice workshops or targeted coaching depending on the package scope.
- Proactive Risk Mitigation: Prevent network blind spots and operational issues before they disrupt your business through regular system health checks and architecture reviews.
- Strategic Roadmap Alignment: Participate in regularly scheduled business reviews connecting your observability strategy to capacity planning, traffic trend analysis, and long-term roadmap decisions.
- Business Reviews: Deliverables feature either a Formal Project Wrap-Up and Impact Review or formal business reviews, matching the engagement’s depth.
- You must assign a dedicated resource and point of contact who is responsible for all Kentik Product configuration and validation activities.
- You will need to provide your assigned Network Intelligence Advisor with access to Subject Matter Experts (SMEs) and Data Owners as needed.
- You will need to conduct any applicable end user training and rollout activities.
- You will need to notify your assigned Network Intelligence Advisor of any changes to your events calendar so appropriate planning can happen accordingly.
Technical Advisory Services are available in two distinct tiers, Advise and Ultimate, each tailored to different business scopes:
- Advise: A structured, 3-month engagement providing direct access to Kentik experts to help develop, implement, and accelerate individual use cases. Built for customers seeking faster targeted outcomes and a specific, bounded objective, this package uses bi-weekly check-ins to handle health checks, immediate pain points, or a targeted deployment.
- Ultimate: A continuous, high-touch advisory relationship sold in 12-month installments to align with annual planning cycles. Designed for organizations managing complex enterprise deployments or evolving infrastructure, this tier includes weekly strategic check-ins, VIP escalation into Engineering and Product teams, and ongoing development of complex integrations
- Kentik does not guarantee any outcomes or results through your use of the Technical Advisory Services.
- Kentik will allocate a Network Intelligence Advisor for the package size elected in the applicable Statement of Work. This assigned individual is subject to change.
- The Technical Advisory Services will be delivered remotely and will not involve any on-site, in-person work or travel.
- The Technical Advisory Services term will run coterminously with the Order Form for the related Kentik Products.
- The hours of Technical Advisory Services purchased as part of your service package must be used within the three-month or twelve-month term stated in the Statement of Work. Unused hours will expire at the end of each month and do not roll over upon renewal.
- Upon exhaustion of the hours of Technical Advisory Services purchased as part of your service package during a given three-month term, you will need to purchase additional hours if you desire further assistance.
- If the assigned Network Intelligence Advisor is unavailable (e.g., due to vacation or holidays), then Kentik will temporarily assign a different Network Intelligence Advisor to maintain service continuity.
- Technical Advisory Services are generally available during Kentik’s standard business hours, but your Network Intelligence Advisor will try to reasonably accommodate your local business hour needs where possible.