Kentik’s Customer Success Manager and Onboarding Specialist will lead a focused, outcome-driven onboarding experience. RapidStart Onboarding is conducted in partnership with the customer through weekly remote working sessions that cover configuration, enablement, and integration activities. Kentik will collaborate with your team to prioritize use cases tied to specific modules such as FLOW, CLOUD, NMS, or SYNTHETICS with the goal of accelerating time to value. Depending on the products purchased, customers can expect streamlined setup, foundational network visibility, and rapid platform activation.
Throughout the RapidStart Onboarding engagement, Kentik will work closely with your team to configure the purchased Kentik Product(s) and share best practices and key information in a hands-on fashion as necessary to ensure your team’s onboarding success for long-term value achievement. RapidStart Onboarding is delivered in an iterative, outcome-focused approach that is designed to help your organization achieve value from your purchase of the Kentik Product(s) quicker. Activities may be combined or adjusted based on mutual agreement, but the general framework for Kentik’s RapidStart Onboarding services consists of the following:
| What Kentik Will Do | What You Will Do |
| Initiate |
- Lead Onboarding Kickoff Session.
- Facilitate Use Case Alignment discussion with Customer.
- Review network and data readiness with Customer.
- Collaborates with your team to develop an onboarding roadmap with key milestones and timelines.
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- Ensure core team members and SMEs attend onboarding sessions.
- Actively participate in Use Case Alignment discussions and set goal prioritization.
- Provide access to data and relevant environments.
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| Configure |
- Configure selected modules (FLOW, CLOUD, NMS, SYNTHETICS).
- Integrate data via standard methods.
- Provide foundational dashboards/reports and visibility setup.
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- Validate the configurations that meet your needs.
- Confirm data completeness and accuracy.
- Review and approve dashboards and initial setup.
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| Enable |
- Provide onboarding enablement and training using a train-the-trainer model.
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- Attend enablement sessions and prepare internal users.
- Designate users to be the trainers
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| Manage |
- Monitors and provides regular status updates regarding the onboarding roadmap and key milestones.
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- Ensure availability and involvement of key resources as necessary to achieve project milestones and timelines.
- Participate in review sessions to ensure alignment.
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Resource Availability:
- Customers should ensure that key team members and subject matter experts (SMEs) are available throughout the onboarding process. Kentik will advise you on which roles are needed and when.
Timeline and Scope:
- The expected duration of Kentik’s RapidStart Onboarding services is 12 weeks, depending on the selected modules and activities. If the onboarding extends beyond this timeline due to delays caused by limited customer engagement, unavailable resources, validation delays, or data access issues, then Kentik may require a scoped extension or change in the onboarding agreement.
- Kentik’s RapidStart Onboarding services are generally available during Kentik’s standard business hours, but your Customer Success Manager and Onboarding Specialist will try to reasonably accommodate your local business hour needs where possible.