How Superloop Connects APAC to the World with Network Insights from Kentik

Australia-based network service provider Superloop supplies carrier-grade metro fibre networks, subsea cables, and fixed wireless networks that connect APAC to the rest of the world. Maintaining a secure, fast and powerful network is critical to Superloop’s success. That’s why the company turned to the Kentik AIOps Platform for network insights to enhance customer experience and boost business growth.

“When I get in in the morning, I jump on Kentik and have a look to see how much traffic we’ve done over the peak of the night before. I’m always interested to see whether we’ve broken a record because we seem to be doing that very regularly lately,” says Rick Carter, head of networks at Superloop. “Some of the benefits of Kentik are on the operational cost side to see where our traffic is coming from and going to with various autonomous systems. That gives us the ability to see the cost we are paying for that traffic with our transit providers and see if we have the opportunity to peer with those providers to save on costs there.”

Watch Rick talk about how Superloop uses the Kentik AIOps Platform in our new video or read the transcript below.

Q. Kentik: Who is Superloop?

Rick Carter, Head of Networks at Superloop:

Superloop is an Australian-based network service provider, we have an employee base of around 300 people. We have offices in Sydney, Brisbane, Melbourne, Adelaide, Perth, Singapore and Hong Kong.

Superloop is a provider of dark fiber and we have about 700 kilometers of carrier-grade fiber in the ground on the east coast of Australia, as well as in Singapore and Hong Kong.

We’ve also recently brought into production a submarine cable. This is the first submarine cable between Sydney and Perth, and we also have another leg from Perth to Singapore.

Q. How does Superloop use Kentik?

When I get in in the morning, I jump on Kentik and have a look to see how much traffic we’ve done over the peak of the night before. I’m always interested to see whether we’ve broken a record because we seem to be doing that very regularly lately.

Some of the benefits of Kentik are on the operational cost side to see where our traffic is coming from and going to with various autonomous systems. That gives us the ability to see the costs that we are paying for that traffic with our transit providers and see if we have the opportunity to peer with those providers to save on costs there.

Other benefits are around DDoS traffic so we can provide a service to our customers to scrub dirty traffic coming in and provide them with a clean feed.

Q: Who at Superloop uses Kentik?

The main users of Kentik in our organization are the network engineering and architecture teams. Other groups also use the reporting functions, including the global operations center, as well as the executive team. We provide a lot of reports to the executive team on how traffic trends are changing, and if there’s any major incidents that have occurred on the network.

Q: Why did Superloop turn to Kentik?

Before Kentik, when we were using the open source tools, we’d get some information, or it’d take a lot of time to dig through all of the information to get what we actually needed. Kentik now gives us all of that information at our fingertips, makes it easy to search for the information, and find what we need very quickly.

Q: What advice do you have for something considering Kentik?

My advice to anyone who is considering Kentik is to get into it. Get a trial, import your data, and start playing with it. Dig into that information that you have and you’ll end up finding information that you never even knew about.

Schedule a demo of the Kentik AIOps Platform or sign up for a free trial.