Location: West Coast United States
Kentik is a SaaS platform for network traffic analytics derived from flow (NetFlow, sFlow, IPFIX), BGP routing data, and a number of other sources, including Google Cloud and Amazon AWS. We go way beyond what appliances and software-on-server solutions are capable of in terms of scale, query speed, data granularity, and flexibility. Detect and rapidly drill down to root cause on outages, performance issues, DDoS events across global, terabit-scale infrastructure. Our customers operate the biggest networks in the world: telcos, international carriers, hosting providers, and digital-native enterprises like Pandora, Box, Yelp, Spotify, Neustar, and Cisco / OpenDNS. Kentik was founded in 2014 by leaders in networking and big data.
We’re looking for you!
If you’ve answered yes to all of those questions, we are looking to forward to speak with you about the opportunity of you joining our growing Customer Success team and help Kentik’s customer have the best possible experience.
Manage all technical aspects of the post-sales process including on-boarding, configuration assistance, training, and customer support
Carefully review customer data to identify points of interest, anomalies, and possible adversarial network traffic patterns
Help customers integrate Kentik with their own in-house tools and systems via Kentik API, SQL, and alert notifications
Champion of listening to customer needs and wants, and channeling product feedback and feature requests to engineering organization
Keep customers updated on new features, use cases, and product roadmap
Work in tandem with Solutions Engineers and Account Executives to develop opportunities for expansion and follow-on sales
Attend trade shows, conferences, and other events
Travel to customers in designated territory
A minimum of 5 years experience in a hi-tech sales/solutions engineering OR systems/network engineering role
Strong verbal and written communication skills
Ability to conduct technical conversations with prospects ranging from staff level engineers and architects to senior executives
Experience administering Cisco/Juniper routers and your own Linux servers
Deep understanding of routing, switching, BGP and MPLS
Programming proficiency in Perl and bash
Ability to travel as needed
Basic database and/or SQL experience
Understanding of DDoS events and basic mitigation methods
Background or product interest in security, performance, monitoring, and/or infrastructure space
Public cloud experience (AWS, GCP, Azure)
Programming proficiency in Python, C, and/or Go
Familiarity with open source technologies such as SiLK, pmacct, and nfsen
Experience dealing with big data systems such as Python, Perl, C and/or Go; Hadoop/MapReduce, time series data (e.g., opentsdb) and NoSQL databases
Been a member of a customer success team at a hyper-growth startup
If all of this sounds good to you, we would love to hear from you and get the conversation started.
Interested in this job?